myRentokil
Access the online reporting system
© 2026 Rentokil Initial plc and subject to the conditions in the legal statement
The RIA Program delivers an all-in-one solution that transforms aged care environments — promoting resident wellbeing, staff safety, and operational excellence
The RIA program combines the strengths of Rentokil, Initial, and Ambius – into one intelligent, cohesive solution. With a range of services designed to support the unique needs of aged care and sensitive living environments, RIA delivers a holistic approach to pest control, hygiene, and wellbeing. Backed by global expertise and local service teams, Rentokil Initial Ambius work together to protect people, enhance environments, and promote dignity every day.
Gain peace of mind with expert services and consolidated, audit-proof reporting that meets and exceeds Aged Care Quality Standards.
Replace multiple vendors with a single point of contact, streamlined communication, and one simple invoice. Reclaim your time to focus on leading your team and caring for residents.
Protect residents and staff with clinical-grade infection control, proactive pest management, and improved air quality.
Show families and the community your commitment to excellence with a welcoming, dignified, and therapeutic environment that feels like home.
Support your team with a cleaner, safer, and more pleasant working environment, helping to boost morale and retention in a challenging industry.
Ensure consistent service delivery and simplified management across all your facilities with a dedicated National Accounts team.
This is about reimagining aged care environments – not just as facilities, but as homes where the wellbeing of residents is supported, staff feel protected and families feel welcomed.
John Werner, Head of National Accounts, Rentokil Initial
An holistic approach to a welcoming, hygienic, safer aged care environments
Protect what matters most with proactive, low-toxicity pest management designed for sensitive environments.
✔ 100+ years of expertise
✔ Smart monitoring & real-time alerts
✔ Monthly preventative servicing
✔ Minimal disruption to residents
True care extends to every corner. Our hygiene solutions are designed to exceed compliance and safeguard dignity.
✔ Touchless washroom solutions
✔ Odour & air hygiene treatments
✔ Safe clinical waste management
✔ First Aid & Defibrillator readiness
Nature is powerful. Indoor plants not only beautify spaces but also improve air quality and wellbeing.
✔ Cleaner, fresher indoor air
✔ Stress reduction & improved mood
✔ Customised plantscaping designs
✔ Full maintenance for lasting benefits
Our dedicated National Accounts team ensures seamless support for multi-site aged care providers across Australia. This centralised model provides:
With dedicated account managers and state-based service teams, RIA is uniquely positioned to deliver national oversight with local expertise, ensuring both consistency and responsiveness where it’s needed most.
The RIA program integrates three essential services—pest control, hygiene, and indoor plantscaping—into one streamlined solution. Instead of juggling multiple vendors, you get a single, coordinated team with deep expertise in aged care, a dedicated account manager, and consolidated reporting, which significantly reduces your administrative workload and compliance risk.
Absolutely. RIA is built to be flexible. Whether you manage a single site or a national portfolio, we tailor the service level and solutions to match your residents' care requirements, your facility's layout, and your operational priorities.
No. All RIA services are designed for minimal disruption. From discreet, low-odour pest treatments to quiet hygiene servicing and non-intrusive plant maintenance, our police-checked teams are trained to work respectfully in the background, ensuring your residents remain comfortable and your operations run smoothly.
Ambius uses biophilic design to enhance wellbeing. Scientifically, indoor plants are proven to remove a wide range of indoor air pollutants. Psychologically, they reduce stress and create a calming, non-clinical atmosphere that helps residents feel more at home and leaves a positive impression on visiting families.
A safe and pleasant workplace is crucial for staff retention. RIA contributes directly by ensuring a cleaner, healthier environment with better infection control. Our dignified hygiene solutions, like incontinence waste management, also support staff in their daily care tasks and contribute to higher morale.
Pest control in aged care requires a highly sensitive and proactive approach. Residents may have health vulnerabilities, and pests like rodents or flies can pose serious risks. That’s why RIA uses discreet, low-toxicity solutions and early detection devices tailored for shared living environments.
We employ a multi-faceted approach to odour mitigation, including advanced steam cleaning for washrooms, comprehensive air hygiene solutions to neutralise airborne odours, and Premium Scenting options to create a consistently fresh and pleasant environment throughout the facility.
Initial Hygiene's incontinence bins are designed for discreet and hygienic disposal of continence aids, featuring superior odour control with specialised liners and neutralising technology. They come in various sizes and offer touch-free options to minimise cross-contamination, ensuring a consistently fresh environment that respects resident dignity and supports staff wellbeing, all while complying with Australian waste regulations.
Yes, our services are meticulously designed to help aged care providers meet and exceed Australian regulatory obligations, including providing essential First Aid and Defibrillator solutions to ensure staff and residents are protected in emergencies.
Request a free consultation